Store policies
Practical information for VoltraPower orders, delivery, returns, warranty, privacy, and product compatibility.
Stocked items normally ship within 3 workdays. Battery freight may require appointment delivery, suitable unloading access, and recipient verification.
Shipping restrictions, costs, and carrier options must be shown before checkout confirmation.
Consumers buying online may have a withdrawal right. The store must provide clear return instructions, return cost information for bulky goods, and any product-specific exceptions before purchase.
Manufacturer warranty information does not replace the seller's legal guarantee obligations. Product pages should separate manufacturer warranty from statutory consumer rights.
The production site should use a clear privacy notice, cookie notice, and consent controls for non-essential analytics or marketing tools. Fonts and icons should ideally be self-hosted.
Van Voltra Global B.V., Boyneweg 5, 3197 LK Botlek, The Netherlands. Sales: sales@vanvoltra.nl. Customer service: info@vanvoltra.nl. Business hours: Monday to Friday, 09:00-17:00 CET.
Battery compatibility depends on inverter model, firmware, intended backup use, and installer configuration. Use the sizing check before ordering if unsure.